Blip Networks aims to provide superior customer care.

We realize that you may have questions regarding your wireless broadband service and want you to know that we are here to help answer any questions you may have.

Below you will find answers to several questions. This page is updated frequently with answers to questions that arise, so check back often. If you do not find the answer to your question, please feel free to contact us at service@gotblip.net.

Check Your E-Mail Via Our Webmail Portal

We offer the ability to check your email from anywhere at anytime. Simply click the Check Mail text below and enter your "username+gotblip.net" and password to access your account.

:: Check Mail Here

Frequently Asked Questions

Q: Are you an "unlimited" service?

A: No. We are a "true" unlimited service. The other services out there advertise that they are unlimited, but have a daily, or monthly download limit on the amount of "data" you download, and charge overage fees, and/or reduce your download speeds for a period of time. We don't have overage fees, and we don't reduce customer download speeds due to consumption limits.

Q: How fast are my download speeds?

A: The package you select will determine your download speed. Please visit the Services Page to view the various plans listed under either the Residential or Business packages. Each plan will show you the various download speeds.

Q: My download speeds seem to be really slow. How can I tell my speeds?

A: You can perform a speed test at Speedtest.net. Click on the closest geographical point to your location on the speedtest map, and perform your test. Your speeds will be affected if you are using a router at your home location and have others actively online while you are attempting to perform your test. It is recommended that all machines/devices but the one performing the speed test are not in use while performing your speed test.

Q: My download speeds are good, but my computer is running really slow?

A: If you're getting optimum speeds from speedtest.net and your machine is running slow, it is likely that you have spyware, malware, or viruses on it. GO to our Downloads page and download some free tools to check your computer, or you can optionally make an appointment for an On-Site service call and one of our knowledgable staff will come and repair your problem.

Q: Do I have to sign up for a 1 or 2 year contract?

A: No. We don't make our customers sign a lengthy contract. We believe that a satisfied customer doesn't need to be bound by a 1-2 year commitment. The service level keeps the customer.

Knowing that everyone is different, we have created two simple ways to make payments for your broadband service.

The first way is to pay the installation cost of $139.95, and then be billed for your broadband service on a month to month basis. The first installment covers your service installation and 1 month of service.

The second way is to pay in 3, 6, or 12 month increments. We realize that some customers just want to pay it all up front for extended periods, so we support that for your convenience.

Q: If I move to a different location, can I take my connection?

A: The answer is yes you can, pending that we have a line of sight connection from one of our service locations to your new location. If you move to a non-servicable area, simply call us and we will retrieve our equipment.

Q: If I have a question about my bill, how do I get an answer?

A: Should you have a question about your bill, please email our billing department at billing@gotblip.net. We will research your question to provide you with the proper explanation.

Q: How can I set up new service to my location?

A: Setting up service is very simple. Choose the plan that suits your needs best then contact us at service@gotblip.net or call us at 877-711-BLIP (2547) to schedule a site survey to determine servicability at your location.

Q: If I have multiple computers at my location, can they all utilize my connection?

A: You can use as many computers as you want and utilizing the single connection that we have installed. You will need a wireless router to network multiple computers in your location. If you do not have a wireless router, you may sign up for our Wireless Router Service Plan. We lease you the router for only an additional $5 per month. You may also purchase your own router from a local retailer, however any service calls due to router issues are $37.50 per half-hour.

Q: Can I use the telephone and be online at the same time?

A: Our connection does not use your phone line, so you can use the telephone while using the internet. With Blip Networks service, there is no dialing to get online. We're just always on, and high speed.

Q: Can I upgrade plans?

A: We know that as times change, so do your needs for a faster connection. If at anytime you feel that you need to increase your connection speed, you can.

Q: What is our Refund Policy?

A: Absolutely No Refunds.